www.kourosjewellery.gr is the online store for the sale of products through the internet, of the company “Kouros and Co. OE” (hereinafter “The Company”).
Details of “COMPANY” – Online store
The online store www.kourosjewellery.gr belongs to the company with the name “COMPANY” with the distinctive title “www.kourosjewellery.gr”
Activity: Manufacture, Trade, Wholesale and Retail of Jewelry and Gift Shops
Contact e-mail: info@kourosjewellery.gr
Ordering Tel: 2244 032105
1.PERSONAL DATA
www.kourosjewellery.gr in application of the principles of personal data protection and in accordance with the provisions of the International European Law that regulates issues related to e-commerce (Directive 2000/31 / EC, Presidential Decree 131/2003), as well as the provisions of Law 2251/1994 on consumer protection, which regulates issues related to distance selling and the relevant provisions of Law 2472/1997 on the protection of the individual and the protection of personal data, as supplemented or amended by the decisions of the personal data protection committee, the P.D. 207/1998, 79/2000, Law 2819/2000 (art. 8) but also the instructions 95/46 / EC and 97/66 / EC, states explicitly and clearly that it will not proceed with any improper use of nor will it disclose, disclose, disclose, sell or lease your personal information and information to any third party. Please note that your personal information is permanently deleted upon your request and can not be given to anyone in any way. By submitting your information to the server, you agree that the declared material does not contain false, fictitious, illegal and generally unsuitable information for use, processing and publication.
2. INTRODUCTION OF INTELLECTUAL PROPERTY ISSUES
The content of this website is the intellectual property of www.kourosjewellery.gr. All copyrights, contents and derivatives of this Website belong to www.kourosjewellery.gr directly or to third parties that are legally concerned. Access to this Website also implies unconditional acceptance of the Intellectual Property laws.
3. LIMITATION OF LIABILITY
Every effort has been made by www.kourosjewellery.gr and its collaborators for the best and most accurate display of the displayed products by displaying photos, descriptions and comments of each of the products. Nevertheless, this Website may contain typographical, numerical, or visual errors or modifications. Kourosjewellery.gr does not guarantee the accuracy or completeness of the illustrations and descriptions or the reliability of any opinion, statement or other relevant information mentioned or posted on this Website. We also mention that the weights of the jewelry may show small deviations due to their handmade construction. On the other hand, for problems that can be created by the various links to other sites, as well as by the advertising campaign, kourosjewellery.gr and our company are not responsible, except for the advertising company that has undertaken the promotion.
4. AMENDMENT OF THE TERMS OF THIS
www.kourosjewellery.gr reserves the exclusive right to renew or modify the terms and conditions of transactions and undertakes the obligation to inform this text in a timely manner of any modification, change or addition made to these terms.
5. APPLICABLE LAW
All transactions carried out through kourosjewellery.gr are governed by the principles of the Greek Legislation for Consumer Protection and the Community Law for e-commerce. For any dispute arising in the context of transactions with the Website of www.kourosjewellery.gr, the courts of Thessaloniki, where it has its seat, are competent by place.
6. PRODUCT PRICES
The prices listed on our website include VAT 24%. It is assumed that in areas where the VAT rate is reduced (16% for islands and 0% for European Union countries), market prices will be lower by the percentage of VAT corresponding to each region, provided the purchase is made with an invoice. Our company, in addition, reserves the right to adjust prices. Product weights are averaged during the manufacturing process, so there may be some slight deviations.
7. PRODUCT RETURNS
You have the right to return to us the jewelry – products you bought within 15 days from the date of receipt, along with their packaging and the accompanying documents, such as proof of purchase, warranty, etc. For product returns, contact us first by phone: 22440 32105 or mail: info@kourosjewellery.gr.
You also have the ability to change the product within 15 days of receipt with any other jewelry of your choice of equivalent value to the first or higher. In the above case of return and change of products, the wedding rings are excluded, which are made exclusively for you and can not be returned or replaced.
The returned jewelry should be in their packaging in the condition it was delivered to you, having been worn only for rehearsal and not for use. They should also be well packed so as not to be damaged during transport and for your best service. Jewelry that is returned and does not meet the above terms and conditions of product return will not be accepted. In any case, you are charged with the shipping and return costs of the replaced product.
Regarding branded products, such as watches, etc., the respective dealerships are responsible for any damage.
In case of return of a product and its non-replacement with another, the company will pay the amount of your order within 5 working days from the day of its receipt in your bank account, simply indicating the IBAN (GR μας …) Of your account. From the amount that will be deposited in your account, the shipping and return costs of your order will be deducted.
When returning rings of final value over 200 € for the differentiation of their number (of the ring) and their return to their owner (for the first time) the cost is zero as long as the return is made with one of the companies we work with , ACS or Door to Door.
How do I return what I bought in the online store www.kourosjewellery.gr?
If you want to return the product you have received, please contact the Customer Service Department of kourosjewellery.gr in order for our representatives to guide you through the return process. When sending your jewelry (s), you send your parcel at the recipient’s expense and then the store will refund the entire amount you paid during your purchase, deducting the shipping € 6 (€ 3 shipping and € 3 return). The money will be paid to a personal account that you have indicated to us after contacting our company.
How do I get my money back?
Your refund depends on the payment method you have chosen. If you have prepaid your order with PayPal, as soon as we receive the products back, your money will be refunded to your PayPal account. If you have prepaid with a credit card, upon arrival of the products in our store, your card will be debited and the money will be credited to your account. However, if you had chosen cash on delivery or deposit in a bank account in both cases it is necessary to indicate the IBAN of your account where the money of the products you return will be credited within 5 working days.
How much money will be returned to me?
The amount that will be credited to your account will be the entire amount you have paid for the jewelry except the initial costs for shipping (3 €) and the costs for returning the products to our store (3 €). In other words, the entire amount is refunded to you, except for the 6 € that correspond to the shipping costs.
Can I return what I bought from abroad?
You can return jewelry you received within 15 days of receiving it. A prerequisite is to pack the jewelry well (in the packages sent to you) in order to be protected during transport. Also for returns from abroad you are charged yourself with the shipping costs for return from your country of residence in Greece. Once the returned products are received from our online store, the entire amount of their value will be credited, except for shipping for shipping abroad (depending on the case 19 € or 11 €, see Shipping Methods: For abroad).
8. CANCELLATION OF ORDER
You have the right to cancel the order of your products within 24 hours of its realization, either by calling 22440 32105, or by e-mail at info@kourosjewellery.gr.
9. SETTLEMENT OF DISPUTES
The European Commission’s Online Dispute Resolution (ODR) platform will now allow both consumers and traders to resolve their disputes electronically, whether in domestic or cross-border transactions. ADR is directly linked to the competent Alternative Dispute Resolution (ADR) bodies in each country, which handle complaints. Each dispute resolution body applies its own rules and procedures. These are usually simpler, faster and less expensive than going to court. However, the choice of body must be agreed by both parties. ADR is part of Directive 2013/11 / EC, which was harmonized in Greek legislation (with JM 70330/2015) and provides for the possibility of electronic settlement of consumer disputes through the Alternative Dispute Resolution process throughout the EU.
Cookies
The website may use cookies to identify the visitor / user / subscriber of certain services and pages of the website. Cookies are small text files, which are stored on the hard drive of each visitor / user / subscriber and do not receive knowledge of any document or file from this computer. They are used only to facilitate the visitor / user / subscriber access to specific services of the website and for statistical purposes, in order to determine the areas in which the services of the website are useful or popular or for marketing purposes. The visitor / user / subscriber of the website can configure his server (browser) in such a way that, either warns him about the use of cookies in specific services of the website, or does not allow the acceptance of the use of cookies in no way. In case the visitor / user / subscriber of the specific services and pages of the website does not wish the use of cookies for his / her identification, he / she cannot have further access to these services. The website uses Google Analytics cookies for anonymous demographics and interests.
POLICY PERSONAL DATA PROTECTION
Kourosjewellery.gr informs you that, for the best and most complete service through the services we offer in our online store, it processes your personal data, in accordance with the provisions of the GDPR Regulation (GKPD 679/2016) and the current Greek legislation , under the following guidelines:
We are given only your standard details, related to the smooth completion of the purchase and delivery of your order and to personalize and improve your service.
1. THE INFORMATION WE REQUEST FROM YOU
a. Privacy
Each visitor can browse the online store kourosjewellery.gr without giving any personal information.
We will need personal data (Name, address, phone, your e-mail and a password) only when you place an order for products.
b. Document Data
In case you want a purchase invoice, contact us at info@kourosjewellery.gr and give us the name of the company, VAT number, Tax Office and address of its headquarters.
In short, we only ask for as much information as we need for you to enjoy a unique shopping experience: consistent delivery of the products you ordered, secure payment of your order and personalized service based on your needs and preferences.
c. Cookies policy
In order to be able to offer a personalized service, most large companies use alphanumeric identification files, the so-called cookies. Cookies are divided into permanent and session:
The permanent cookies remain on your hard drive even after you finish your visit, mentioning a wide range of items that are used for the next visit.
Session cookies are used only to recognize that you are entering the site, so you do not need to ask for a password on all pages that contain data transaction. These are deleted immediately after you leave the site. Kourosjewellery.gr uses session cookies: in order not to constantly ask you for a password when you visit our various pages, we must recognize you when you enter our online store.
In addition, during each visit to our website, data such as the browser used, the visitor’s IP address or information about the products seen are automatically collected, for reasons of better service, statistical or even technical reasons.
2. PURPOSE OF MANAGEMENT AND PROCESSING OF THE DATA AND INFORMATION YOU HAVE TRUSTED US.
We use the data you have entrusted to us to offer you a unique shopping experience, in the following ways:
• To become a member of kourosjewellery.gr (As a member you have access to your old and current orders). Also receive updates on categories of interest to you.
• To deliver to your place orders that you have procured online.
• To be able to confirm your orders.
• To be able to answer your possible questions and inquiries in the customer service department.
• To send you special offers and updates of new products.
In no case do we distribute your personal information to third parties, without falling under the requirements of the law, as described in detail below. In no case do we sell or rent your personal data to third parties. This information is used exclusively by kourosjewellery.gr to continuously improve your service. If in the future we see that sharing some of your information with a third party can significantly benefit your purchases, it will only be done with your approval.
3. YOUR RIGHTS AND PREFERENCES:
PROVISION OF OPTIONS AND OPPORTUNITIES
As you may know, the new General Data Protection Regulation or GCC gives citizens certain rights in relation to their personal data. In order to comply with the provisions of this law, we have implemented additional transparency features to help users exercise these rights. Based on availability and restrictions imposed by applicable law, the rights granted to citizens are as follows:
Right of access – you have the right to be informed and to request access to your personal data, which we process
Right of correction – you have the right to request that we modify or update your personal information if it is inaccurate or incomplete
Right to delete – you have the right to ask us to delete your personal data
Restriction right – you have the right to request a temporary or permanent cessation of the processing of all or some of your personal data
Right of objection – you have the right to object at any time to the processing of your personal data by us, based on reasons related to your personal situation
Data portability right – you have the right to request a copy of your personal data in electronic form and to transfer this personal data to a third party service and
Right not to be involved in automated decision-making – you have the right not to be subject to a decision based solely on an automated decision-making process, such as profiling, if the decision would have legal implications for you or other equally important implications.
If you have questions about the protection of your privacy, your rights or how you can exercise them, please contact the Data Controller at the contact details on our website. We will respond to your request within a reasonable time, and in any case within one (1) month, after verifying your identity. If you are unhappy with the way we use your personal data, you can also contact and file a complaint with the Personal Data Protection Authority.
Also, you have the ability through our website to control the use of your personal data, in the following way:
By going to “My Account” and then “Personal Member Information” you can access any information you have entrusted to us (access right), you can make changes to your information or even request their deletion and generally be displayed at any time objections to the processing of data concerning you.
An automated copy of the User’s Personal Data held by the “COMPANY” can be obtained from here. Data that must be stored due to legal, institutional or contractual obligations to maintain commercial documents will remain in a secure environment for as long as required by law.
Finally, personal security is the password you give when you become a member of kourosjewellery.gr. In order to present any of your personal information, the user’s email and password must first be given. For this reason, these items must be well guarded so as not to fall into the hands of third parties.
4. LEGAL BASIS OF TREATMENT.
In order to process your personal data, we rely on certain legal bases, for example when you access our Website, we need your personal data to fulfill our contract (contact details). We also rely on other legal bases, such as our reasonable rights as a business, compliance with a legal obligation or the protection of our vital interests.
5. DATA MAINTENANCE AND DELETION.
We hold the privacy of your personal information in the highest regard only. with new functions, to comply with our legal obligations and to resolve disputes.
If you request, we will delete your personal data so that it is no longer possible for them to identify you, unless our law permits otherwise or requires us to maintain certain personal data, including the following:
• If there is an unresolved issue with your account, a claim or dispute that has not been resolved, we will retain the necessary personal information until the issue is resolved
• If we have to retain your personal data for legal, fiscal, auditing and accounting purposes, we will retain the necessary personal data for the period required by applicable law, and / or
• Where necessary for our legitimate business interests, such as preventing fraud or maintaining the security of our users.
6. SENDING NEWSLETTERS
The “COMPANY” collects and processes e-mail addresses (e-mail address) provided voluntarily by users after having previously accepted the Terms of Use of the website.
To send the newsletters we use only the information you have told us, ie your email and name, if you have registered it. We also keep your IP address. All procedures are in accordance with the GDPR and your files are protected in accordance with our Privacy Policy.
The purpose of the processing is, exclusively, the sending to the users of newsletters, offers etc. of the “COMPANY”. The “COMPANY” processes this data until the user declares that he no longer wishes to send newsletters and requests to be removed from the relevant list, via email to the “COMPANY” or follow the automated Delete / Unsubscribe procedure here. The ability to delete from the list is provided to the user and with a relevant note in each newsletter that is sent.
7. TRANSMISSION OF PERSONAL DATA.
The data of the visitors can be transmitted to cooperating providers of promotion services or other related to the purposes of the “COMPANY” services. The cooperating companies have been carefully selected and are committed to the “COMPANY” with a relevant contract concerning the protection of personal data, are located within the European Economic Area, are subject to the relevant EU legislation and provide the highest possible level of security. The visitor reserves the right to object or delete from such actions at any time.
The data can also be transmitted to the official authorities, if there is a legal obligation or court order. The same applies in the case that the “COMPANY” has the right to do so, for the prosecution of criminal offenses or for the protection and enforcement of its rights and requirements.
Data is also transmitted to third parties for the correct execution of the contracts in the following cases:
• For the delivery of goods to transport companies and postal service companies, as defined by the placement of the order.
• For the payment of goods to domestic or foreign payment service providers (eg PayPal) or banking institutions, which are determined at the time of placing the order.
During the payment process, payment information during this transaction, such as credit card numbers or other items, is not recorded or stored.